Author Archives: knjohn

Chipotle is using its avocado pits to dye clothes for its new clothing line | CNN

Chipotle wants its customers to eat — and wear — its avocados.

The company announced a new “responsibly sourced” clothing and goods line Monday, and all of the T-shirts, sweatshirts and tote bags will be dyed with the food chain’s used avocado pits that would otherwise go to waste.

After using avocados to make guacamole, Chipotle is left with nearly 300 million avocado pits that go to waste in its restaurants every year. Each item in the clothing and goods line will require five avocado pits, which is roughly equivalent to five orders of guacamole, according to the press release.

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Sprint, one of America’s most storied brands, is no more | CNN

Sprint was a storied American brand, but it is no longer. T-Mobile, which closed its $30 billion merger with the wireless carrier in April, officially retired the Sprint brand Monday.

“I want to acknowledge the Sprint history and its 120-year legacy that is now part of our legacy as we launch into this new era,” said T-Mobile CEO Mike Sievert in a statement, adding, “We did it! Another historic day for new T-Mobile!”

The long-awaited merger means the end of Sprint’s long corporate history, but it also puts a capstone on several bruising decades of failed bets and teetering on the brink of bankruptcy.

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Phone Etiquette 101: Please Hold These 10 Tips in Mind | Business News Daily

Customer service over the phone matters a great deal to customer satisfaction and your brand’s professionalism.

Customer service requires etiquette that is often unspoken but always expected by your customers.

Outsourcing management of your phone lines to a call center could free up internal resources and boost the quality of your customer service.

This article is for small business owners who want to improve their customer service over the phone and are considering outsourcing to a call center or answering service.

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Active Listening vs Passive Listening: Is One Better Than the Other?

Seems like we are inundated with information every day. I don’t know about you but sometimes, I find it difficult to unplug and not feel like I need to be in front of a screen or talking to someone.

It sure feels like we are digesting information and communicating with others in one form or another all the time. With so much information coming at us from all angles, it’s easy to become distracted and not give important items the attention they deserve. It’s very easy to default to passive listening pretty much all the time.

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3 ways to become a more coachable employee | Fast Company

Effective leaders are more like coaches than managers. Instead of leading an employee toward a preset answer that meets their own objectives, coaches support the person on a path toward career development and, ultimately, greater job satisfaction.

Coaches help their teams grow on a professional level, but being a coachable employee is a vital part of the equation, says behavioral scientist and master certified coach Marcia Reynolds, author of Coach the Person, Not the Problem: A Guide to Using Reflective Inquiry.

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Signal’s pin feature shows why putting privacy first is hard | Fast Company

Signal has become the privacy-focused consumer’s go-to messaging app. But a recent change to its back-end systems that was designed to make the app more accessible and competitive with other encrypted messaging services could be putting user data at risk.

At the core of Signal’s appeal is a level of digital protection and commercial disinterest in its users’ communications rarely seen by messaging service providers. Signal is now used broadly not just by hackers and professional paranoids, but activists, journalists, politicians, and any number of people who believe that their text messages and phone calls should be as private as an in-person conversation. Few other apps offer a similar level of security and privacy.

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Los Angeles-To-Las Vegas High-Speed Train Wins $200 Million Nevada Bond Allocation | Forbes

XpressWest, a high-speed rail line that will connect Southern California to Las Vegas, won $200 million of private activity bonds from Nevada, a critical final public allocation that allows the company owned by Wall Street investor Wes Edens to raise an additional $800 million for the project.

The Nevada State Board of Finance’s approval for the project, a unit of Edens’ Florida-based Brightline passenger rail service, comes after California awarded it $600 million of private activity bonds in April. XpressWest can sell four times the value of the awards as tax-exempt bonds to private investors, meaning it’s now lined up $3.2 billion of funding from the two states. Including a $1 billion U.S. Department of Transportation allocation in March, XpressWest has lined up $4.2 billion of the 170-mile rail line’s total $5 billion construction cost.

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Deloitte BrandVoice: Tracking The Recovery: What Manufacturers Can Learn From One Another | Forbes

The recovery from COVID-19 in manufacturing will not be one uniform push. Rather, just as the virus worked its way across the globe, the recovery will be uneven as disparate regions and sectors move toward the next normal.

This won’t make things easy for manufacturers. But the one advantage of a staggered recovery is that it allows you to draw on the insights of regions and sectors that are ahead of you in the cycle. And based on several podcasts I recently recorded with colleagues who advise on manufacturing across the globe, everyone seems to be facing the same key challenges.

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10 Simple Client Appreciation Tips to Keep Your Business Growing | AllBusiness.com

Client appreciation improves your client relationships and facilitates retention—and it doesn’t cost much to execute.

When customers feel appreciated, they’re much more likely to stick around, and they’re more likely to recommend you to a friend or colleague. If you apply a customer appreciation strategy consistently, you can greatly improve both client retention and acquisition, and sustain business growth indefinitely.

Of course, client appreciation seems like a very simple concept, but to execute it effectively you’ll need to consider your strategy carefully.

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A Guide to Non-Disclosure Agreements | AllBusiness.com

In business, there are numerous instances in which you may want to share confidential information with another party. But the key to doing so safely is making sure that the other party is bound to respect the confidential information you provide them and not use it to your detriment.

One common way to protect the secrecy of confidential information given to another party is through the use of a Non-Disclosure Agreement, which is sometimes also referred to as a “Confidentiality Agreement” or “NDA.”

In this article, I will explain when it makes sense to have a Non-Disclosure Agreement as well as the key terms that agreement can include.

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