Customer service over the phone matters a great deal to customer satisfaction and your brand’s professionalism.
Customer service requires etiquette that is often unspoken but always expected by your customers.
Outsourcing management of your phone lines to a call center could free up internal resources and boost the quality of your customer service.
This article is for small business owners who want to improve their customer service over the phone and are considering outsourcing to a call center or answering service.
Seems like we are inundated with information every day. I don’t know about you but sometimes, I find it difficult to unplug and not feel like I need to be in front of a screen or talking to someone.
It sure feels like we are digesting information and communicating with others in one form or another all the time. With so much information coming at us from all angles, it’s easy to become distracted and not give important items the attention they deserve. It’s very easy to default to passive listening pretty much all the time.
Effective leaders are more like coaches than managers. Instead of leading an employee toward a preset answer that meets their own objectives, coaches support the person on a path toward career development and, ultimately, greater job satisfaction.
Coaches help their teams grow on a professional level, but being a coachable employee is a vital part of the equation, says behavioral scientist and master certified coach Marcia Reynolds, author of Coach the Person, Not the Problem: A Guide to Using Reflective Inquiry.
Signal has become the privacy-focused consumer’s go-to messaging app. But a recent change to its back-end systems that was designed to make the app more accessible and competitive with other encrypted messaging services could be putting user data at risk.
At the core of Signal’s appeal is a level of digital protection and commercial disinterest in its users’ communications rarely seen by messaging service providers. Signal is now used broadly not just by hackers and professional paranoids, but activists, journalists, politicians, and any number of people who believe that their text messages and phone calls should be as private as an in-person conversation. Few other apps offer a similar level of security and privacy.
XpressWest, a high-speed rail line that will connect Southern California to Las Vegas, won $200 million of private activity bonds from Nevada, a critical final public allocation that allows the company owned by Wall Street investor Wes Edens to raise an additional $800 million for the project.
The Nevada State Board of Finance’s approval for the project, a unit of Edens’ Florida-based Brightline passenger rail service, comes after California awarded it $600 million of private activity bonds in April. XpressWest can sell four times the value of the awards as tax-exempt bonds to private investors, meaning it’s now lined up $3.2 billion of funding from the two states. Including a $1 billion U.S. Department of Transportation allocation in March, XpressWest has lined up $4.2 billion of the 170-mile rail line’s total $5 billion construction cost.
The recovery from COVID-19 in manufacturing will not be one uniform push. Rather, just as the virus worked its way across the globe, the recovery will be uneven as disparate regions and sectors move toward the next normal.
This won’t make things easy for manufacturers. But the one advantage of a staggered recovery is that it allows you to draw on the insights of regions and sectors that are ahead of you in the cycle. And based on several podcasts I recently recorded with colleagues who advise on manufacturing across the globe, everyone seems to be facing the same key challenges.
Client appreciation improves your client relationships and facilitates retention—and it doesn’t cost much to execute.
When customers feel appreciated, they’re much more likely to stick around, and they’re more likely to recommend you to a friend or colleague. If you apply a customer appreciation strategy consistently, you can greatly improve both client retention and acquisition, and sustain business growth indefinitely.
Of course, client appreciation seems like a very simple concept, but to execute it effectively you’ll need to consider your strategy carefully.
In business, there are numerous instances in which you may want to share confidential information with another party. But the key to doing so safely is making sure that the other party is bound to respect the confidential information you provide them and not use it to your detriment.
One common way to protect the secrecy of confidential information given to another party is through the use of a Non-Disclosure Agreement, which is sometimes also referred to as a “Confidentiality Agreement” or “NDA.”
In this article, I will explain when it makes sense to have a Non-Disclosure Agreement as well as the key terms that agreement can include.
Business loan terminology can be confusing. Most small business owners would rather grow their companies than talk about loan interest and finance charges. That said, if you approach a lender without knowing loan terminology you could be — well — borrowing trouble.
Fortunately, we’ve created this glossary of loan definitions that a small business borrower must know in order to make informed choices. Knowing these terms will help you understand small business funding options and the obligations that come with them.
How will you remember the Summer of 2020? It’s probably been a bit of a rollercoaster ride for most business owners trying to ride out the pandemic and still keep their businesses healthy, profitable and in compliance with old and new regulations.
Business Licenses and Permits Requirements
One area you may have fallen behind in is making sure the business licenses and permits you need to legally operate your business are still current. Here’s some information to help get you back on track.
Although there may not be specific permits and/or licenses your small business needs to reopen during the pandemic, your city or state will have guidelines you need to follow. New York City, which just began “Phase Four of Restart NYC” requires businesses in specific industries to read, understand and sign off on state-issued guidelines for that industry. Businesses not specifically named in Phases One-Three are required to follow executive orders supplied by the Governor and Mayor. In another example, Philadelphia is requiring each construction site to have a Pandemic Safety Officer with COVID-19 training present to keep workers safe.