Customer service over the phone matters a great deal to customer satisfaction and your brand’s professionalism.
Customer service requires etiquette that is often unspoken but always expected by your customers.
Outsourcing management of your phone lines to a call center could free up internal resources and boost the quality of your customer service.
This article is for small business owners who want to improve their customer service over the phone and are considering outsourcing to a call center or answering service.
Dispatches From The Front 