Tag Archives: customer service

Six Ways To Go The Extra Mile For Your Customers | Forbes

Average brands deliver exactly what is asked of them. Exceptional brands deliver more. Finding novel and surprising ways to go the extra mile turns sceptics into fanatics and passive bystanders into loyal customers who tell their friends.

Without their clients, businesses wouldn’t exist. Safeguarding your future means putting energy into the extra mile until it’s second nature. Here are six ways to go the extra mile for your customers, with examples from business owners who put their customers first.

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3 Ways to Handle an Upset Customer That Actually Make Them More Loyal to Your Brand | Entrepreneur

Being in business and handling all that comes with it to ensure your product’s services are doing what you promise to your customers, you will sometimes encounter unsatisfied customers. How do you currently handle them? How have you set up training or modified it now with the remote ways business is being handled during the pandemic and your adjustments for moving forward? Having an upset customer is not always a bad situation to find yourself in. They may have identified a gap in your process or service that they are looking to provide insight to by voicing their disappointment. When they choose to be vocal about it is a great way to show them the true pedigree of your company and how you handle all circumstances with your customers. An upset customer who has taken the time to speak, call or email you about a problem is looking for an immediate resolution or to see a process change implemented to benefit not only themselves but others in the future as well. One of the best things you can do is listen to them, show empathy and really hear what caused the issue. There are three steps you can take to show empathy in your actions, and then execute on them, although I am sometimes amazed at the level in which some firms show a blantant disregard for the care of their customers when they have issues.

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Top 7 Ways to Improve the Live Chat Experience for Your Customers | AllBusiness.com

Consumers today prefer live chat over more traditional channels to handle customer service issues, according to J.D. Power. It’s become a quick and efficient way of resolving problems—or at least, it should be. If your live chat isn’t being handled right, it can lead to frustrated customers who will leave your website and never return. To keep customers happy, here are seven ways to improve your customers’ live chat experience:

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Phone Etiquette 101: Please Hold These 10 Tips in Mind | Business News Daily

Customer service over the phone matters a great deal to customer satisfaction and your brand’s professionalism.

Customer service requires etiquette that is often unspoken but always expected by your customers.

Outsourcing management of your phone lines to a call center could free up internal resources and boost the quality of your customer service.

This article is for small business owners who want to improve their customer service over the phone and are considering outsourcing to a call center or answering service.

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When You Can’t Control Anything Else, Work On Your Customer Service And Watch Your Bottom Line Grow | Forbes

So many forces are outside of a business’s control. (This is true in every era, not just now, when things feel particularly out of control.)  Yet there is an ingredient of business success that’s within your control to improve, interaction by interaction and inch by inch.

That ingredient is the quality of your engagement with customers: your customer service, customer experience, the quality of your relationship with your customers and of their relationship to your brand and organization.

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Business Trends To Leverage In 2020 | Getentrepreneurial.com

If you have a small business, it’s essential to keep up with the latest trends in technology, marketing, customer service and other areas that affect your business. Each business is unique, so every trend doesn’t necessarily impact you equally. However, all major trends do influence your customers’ expectations, so it’s good to be up to date.

Here are some of the most significant trends I’m currently seeing that will impact small businesses in 2020 and beyond.

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How POS Systems Help Improve Customer Experience | The Startup Magazine

If you own a retail business, customer experience needs to be one of your primary concerns. With more and more consumers turning to the Internet for many of their shopping needs, creating a positive experience is one of the most important things you can do to keep customers coming to your location instead of shopping online. While often thought of as solutions for accepting payments, POS systems are powerful tools that can help with nearly every aspect of your business – including improving customer experience.  From streamlining the checkout process to providing an opportunity for shoppers to share their experiences, there are several ways that POS systems can help improve customer experience.

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Essential Customer Service Skills Every Business Needs | Business

Customer service is one of the most drivers of customer retention and business growth for any company. As a skill, it not only impacts the core business metrics but is responsible for talent retention in the company as well.

There was a time in business when customer service was only one of the many cogs in the machine. But now, in the digital age, customer care is the name of the game. More than ever before, consumers have the ability to share customer experiences and truly shape the success or failure of a business.

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What Is the Power of One Customer? | AllBusiness.com

At face value, the power of one customer seems rather insignificant. After all, one customer making a single transaction certainly will not make the difference between the success and failure of a small business. On the other hand, can one transaction truly make a difference?

The success factor

One transaction with a company, regardless of the monetary size, rarely means success for the business. Of course, it can if the transaction is a once-in-a-lifetime event for a business, which is normally quite out of the ordinary. So, in the everyday course of business, one transaction or sale that stands by itself as an isolated situation will typically not have a profound impact on the annual net profit of the business entity.

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I Don’t Care How Good You Are At What You Do | marketingforhippies.com

I recently went to see a holistic health practitioner in town about whom I’d heard good things.

I arrived at his office and was welcomed to sit down.

He opened his laptop and asked me for my email and then for my wrist. “We start with taking your pulse,” he explained.

So he took my pulse for about a minute and then, for the next 45 minutes told me what was going on and what I needed to do about it based on my particular constitution and body type. As he made these suggestions, he typed them into the email he was going to send me.

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