Tag Archives: customer service

How POS Systems Help Improve Customer Experience | The Startup Magazine

If you own a retail business, customer experience needs to be one of your primary concerns. With more and more consumers turning to the Internet for many of their shopping needs, creating a positive experience is one of the most important things you can do to keep customers coming to your location instead of shopping online. While often thought of as solutions for accepting payments, POS systems are powerful tools that can help with nearly every aspect of your business – including improving customer experience.  From streamlining the checkout process to providing an opportunity for shoppers to share their experiences, there are several ways that POS systems can help improve customer experience.

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Essential Customer Service Skills Every Business Needs | Business

Customer service is one of the most drivers of customer retention and business growth for any company. As a skill, it not only impacts the core business metrics but is responsible for talent retention in the company as well.

There was a time in business when customer service was only one of the many cogs in the machine. But now, in the digital age, customer care is the name of the game. More than ever before, consumers have the ability to share customer experiences and truly shape the success or failure of a business.

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What Is the Power of One Customer? | AllBusiness.com

At face value, the power of one customer seems rather insignificant. After all, one customer making a single transaction certainly will not make the difference between the success and failure of a small business. On the other hand, can one transaction truly make a difference?

The success factor

One transaction with a company, regardless of the monetary size, rarely means success for the business. Of course, it can if the transaction is a once-in-a-lifetime event for a business, which is normally quite out of the ordinary. So, in the everyday course of business, one transaction or sale that stands by itself as an isolated situation will typically not have a profound impact on the annual net profit of the business entity.

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I Don’t Care How Good You Are At What You Do | marketingforhippies.com

I recently went to see a holistic health practitioner in town about whom I’d heard good things.

I arrived at his office and was welcomed to sit down.

He opened his laptop and asked me for my email and then for my wrist. “We start with taking your pulse,” he explained.

So he took my pulse for about a minute and then, for the next 45 minutes told me what was going on and what I needed to do about it based on my particular constitution and body type. As he made these suggestions, he typed them into the email he was going to send me.

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 7 Common Misconceptions Business Organizations Believe About Customer Service This 2016 | Getentrepreneurial

We all do know and are aware of the fact that how difficult it is for the business organizations to stay ahead of their competitors when it comes to customer service trends. Consumers continue to demand a change and evolve unless and until your organization continues to stay current and the customers move ahead without even noticing you. Given below are the 6 major common misconceptions the business organizations generally believe about customer service this 2016.

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3 Strategies to Give Positive Customer Service | Getentrepreneurial.com

imagesArticle Contributed by Dr. Joey Faucette

The relationships you have with your customers are the most important assets you possess. Easy to understand and take care of, right?

But do you?

As I travel, I encounter a great deal of customer service and disservice. I discovered 3 Strategies to Give Positive Customer Service from some positive and negative experiences.

Listen

As my assistant made reservations for my stay, the Marriott property had obviously listened to previous patrons and anticipated my needs. They asked,

–“May we pick him up at the airport?”

–“Will he want a ride to his meeting?”

–“May we return him to the airport?”

It was if they anticipated my every need. “We care” was the message.

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Customer Service Tips | Business Tips

downloadI travel quite a bit, for both business and personal reasons, so I am exposed to many kinds of businesses across the U.S.  I frequent small businesses but use large companies, as well.

With rising prices of goods and services, I expect the level of customer service to be high, as well.  And it has become increasingly important to me.

In the past few weeks, I have experienced the worst customer service that I have in years— and it was from both small and large companies.

Do you have protocols for answering your phone, for greeting visitors, for trouble calls?  If you don’t, you should.   Some things don’t need to be left up in the air.

Whoever a potential customer interacts with first, establishes the impression of your company in that person’s mind.

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Great Sales and Service People: Nature or Nurture? | Business Tips

imagesWhen I encounter abominable customer service I can’t help thinking, How did this person ever get hired for this job, let alone pass their sales/service training course?

And that gets me thinking about something our clients often ask us: “If we want our people to have great sales and service skills, should we just search for “naturals” – people born with the disposition and ability to sell and serve skillfully?”  It’s the old “Nature or Nurture?” question.

Yes, you should keep a sharp eye out for naturals.  But I would add, “Good luck with that!”  Experience says you’re going to stumble across that miracle type only once or twice in your whole career.  Because think what it means to be a “natural.”  Courageous, or perhaps fearless.  Personable.  Persistent.  Attentive.  Thoughtful.  Conversational.  Positive.  Logical. And on and on.  Really, what are the odds?

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Tackling Modern Customer Service Challenges | Businessnewsdaily.com

Customer service should be a top priority for any company. Customers keep your business going, and making them happy is the best way to ensure that they’ll continue to come back. In today’s world of social media and 24/7 connectivity, it’s easier than ever to keep the lines of communication open between you and your customers.

“We live in an age when everyone is constantly connected to each other via the digital universe across email, Twitter, chat, etc.,” said John Joseph, co-founder of data solutions provider DataGravity. “Technology gives [businesses] the ability to correspond with customers more efficiently, and companies — especially startups — need to take advantage of the tools they have to communicate with customers.

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5 Customer Service Approaches to Avoid | Businessnewsdaily.com

Keeping your customers happy is the key to earning their trust and their business. Some companies do this well, and go above and beyond to make sure their customers are satisfied. Others seem to view customer service as an afterthought.

“It’s always befuddling to watch businesses that say they focus on customer service turn around and act like their customers don’t matter,” said Aishwarya Hariharan, product marketer at customer support software company Freshdesk. “They claim that no one matters more [than their customers], but their approach just doesn’t seem to reflect it.”

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