Top 7 Ways to Improve the Live Chat Experience for Your Customers | AllBusiness.com


Consumers today prefer live chat over more traditional channels to handle customer service issues, according to J.D. Power. It’s become a quick and efficient way of resolving problems—or at least, it should be. If your live chat isn’t being handled right, it can lead to frustrated customers who will leave your website and never return. To keep customers happy, here are seven ways to improve your customers’ live chat experience:

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