Big online marketing mistakes seem all the rage these days. In late August, Spanish clothing and accessories retailer Zara got into hot water over what appeared to be a yellow Jewish star on a kid’s striped pajama top that looked like prison gear. Then there was Urban Outfitters with the Kent State sweatshirt that sported what looked like bullet holes and blood stains.
When confronted with evidence of what angered people, at least they managed to cleanly remove the offending items. It doesn’t make things all better, but it’s an important first step. If only Walmart had learned that lesson.
The company has just gone through a one-day rollercoaster with marketing stomachs likely still heaving. It all started with Walmart’s Halloween costume. Someone noticed a different subsection on the company’s website: Fat Girl Costumes, as the blog Jezebel reported.
And that started the very-bad-not-so-good day for Walmart’s marketing department. Even as the story was hitting online media and complaints were landing in the company’s social networking accounts–the term “fat girl costumes” apparently hit the top 10 of Twitter trends–things moved slowed at Walmart. Jezebel noted that by 11:15 a.m. eastern, there was still a fat girl costumes section, although there were no items in it.
Dispatches From The Front 