How Successful People Stay Calm – Forbes.com

The ability to manage your emotions and remain calm under pressure has a direct link to your performance. TalentSmart has conducted research with more than a million people, and we’ve found that 90% of top performers are skilled at managing their emotions in times of stress in order to remain calm and in control.

If you’ve followed my work, you’ve read some startling research summaries that explore the havoc stress can wreak on one’s physical and mental health (such as the Yale study, which found that prolonged stress causes degeneration in the area of the brain responsible for self-control). The tricky thing about stress (and the anxiety that comes with it) is that it’s an absolutely necessary emotion. Our brains are wired such that it’s difficult to take action until we feel at least some level of this emotional state. In fact, performance peaks under the heightened activation that comes with moderate levels of stress. As long as the stress isn’t prolonged, it’s harmless.

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Tax Changes for Small Businesses in 2014 | Businessnewsdaily.com

Tax season is a stressful time for everyone, but for business owners, the pressure can be especially high. From January to April, it’s a whirlwind of sorting receipts and pay stubs, reviewing ledgers and completing IRS forms to ensure that everything is properly prepared and filed. Even though most businesses use an accountant, digging up all the necessary documentation and information needed for tax filing can still be a hassle.

Being unaware of important tax filing changes can add to the stress of this season. Mark Faggiano, CEO of tax automation software company TaxJar, noted several changes from last year that will affect small business owners:

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5 Customer Service Approaches to Avoid | Businessnewsdaily.com

Keeping your customers happy is the key to earning their trust and their business. Some companies do this well, and go above and beyond to make sure their customers are satisfied. Others seem to view customer service as an afterthought.

“It’s always befuddling to watch businesses that say they focus on customer service turn around and act like their customers don’t matter,” said Aishwarya Hariharan, product marketer at customer support software company Freshdesk. “They claim that no one matters more [than their customers], but their approach just doesn’t seem to reflect it.”

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