Walmart is attempting to solve one of the biggest pain-points of online shopping — the dreaded return — with a new service.
The retailer announced Monday that it will pick up items shipped and sold by Walmart.com from customers’ homes through a new partnership with FedEx (FDX). Walmart said the “incredibly convenient” option is free and will remain in place beyond the busy holiday shopping season.
To use the new service, called “Carrier Pickup by FedEx,” customers have the initiate return process on Walmart’s website or app, schedule a date for pickup and print a label. Then it will be picked up by a FedEx employee.