Customer service is one of the most drivers of customer retention and business growth for any company. As a skill, it not only impacts the core business metrics but is responsible for talent retention in the company as well.
There was a time in business when customer service was only one of the many cogs in the machine. But now, in the digital age, customer care is the name of the game. More than ever before, consumers have the ability to share customer experiences and truly shape the success or failure of a business.
