Franchisees talk do-over: What they wish they knew before opening their franchise | Fast Casual

Amal Agha knew about business and finance when she opened her first franchise, a Rita’s Water Ice in New Jersey. What she and her partner/husband didn’t know was how much of being a franchisee involves managing people, and hiring and retaining employees proved to be the biggest challenge.

“We wish we had had more training on staffing up and being prepared on what employees will put you through,” Agha shared during a panel session, “What I wish I knew before buying a franchise,” at the International Franchise Expo held last week at the Jacob K. Javits Conference Center in New York City.

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