All businesses need to keep track of an online reputation. It only takes a couple of hours for a bad customer experience to go viral and impact your bottom line. It’s even worse if you don’t know it’s happening and you’re not on top of the situation. Here’s what you can do to improve your online reputation management:
1. Know What’s Going On With Your Brand
The first step to effective online reputation management is understanding what is being said about your brand. You need to be aware of what is happening with your brand, and what others are saying. There are brand monitoring tools like Mention that can help you holistically manage your brand and keep on top of your reputation. Another good idea is to set up Google Alerts so you can see what others post about you.