Article Contributed by Dr. Joey Faucette
The relationships you have with your customers are the most important assets you possess. Easy to understand and take care of, right?
But do you?
As I travel, I encounter a great deal of customer service and disservice. I discovered 3 Strategies to Give Positive Customer Service from some positive and negative experiences.
Listen
As my assistant made reservations for my stay, the Marriott property had obviously listened to previous patrons and anticipated my needs. They asked,
–“May we pick him up at the airport?”
–“Will he want a ride to his meeting?”
–“May we return him to the airport?”
It was if they anticipated my every need. “We care” was the message.
Dispatches From The Front 