Category: Tools and Information

The White Glove Treatment | Boaz Rauchwerger

~ CBPS ~ Leave a comment

Last Tuesday, when I spoke for a great group of CEO’s in Milwaukee, I noticed something very interesting. It was a good example of how some people take customer service to a whole new level and make a very positive impression.

The event was held at the Hilton Garden Inn, on West Park Place, at the Good Hope Road exit on Routes 41/45.

The meeting was in a part of the ballroom. Outside the room the hotel had set up a buffet for lunch for the group. While everyone was having lunch, and discussing some business issues, I noticed that the young lady taking care of the group was very attentive.

She smiled, was courteous, and yet very quiet as she cleared plates when people were through with their lunch.

And then I noticed something interesting about her. She wore white gloves.

Continue reading “The White Glove Treatment | Boaz Rauchwerger” →

2012 – A New Chance to Become | Peter Mehit

~ CBPS ~ Leave a comment

A new calendar is a blank slate. All of the missteps of the prior year are erased and nothing but possibility is before us. What will happen in the next year? To a large extent, it’s up to us and how we think. Most of us set goals, make resolutions, about what we want to happen in that vast gulf that is represented in that empty calendar. We tick our desires down in to-do list fashion: “Lose 20 pounds.” or “Find a new job” or “get a new car”

Time will pass and we will make judgments about how well we did with our goals. We will succeed at some and fail at others. Most of us will fight to a draw, the opportunity represented by January’s blank slate missed.

Over the past year we have been surveying ‘success’ literature looking for common patterns. To our surprise, we found them hiding in plain sight. From Napoleon Hill’s epic survey of industrial titans, “Think and Grow Rich” to the ‘scientifically’ based “Psychocybernetics” to “The Master Key” which is the basis for “The Secret”, all of them are saying the same things even though they were written in different times for different audiences. To us, it breaks down to three basic principals:

Continue reading “2012 – A New Chance to Become | Peter Mehit” →

Business Networking and Sex (Not What You Think) | Dr. Ivan Misner

~ CBPS ~ Leave a comment

There have been a lot of books written about business networking and referral marketing. I’ve written quite a few of these myself. There have also been a lot of books written about the difference between men and women. However, it dawned on me that no one had ever made the effort to combine the two subjects. With that realization, a new book project was born.

Over a four-year period, more than 12,000 businesspeople participated in a study focused around 25 simple questions. After analyzing the results of the survey, I was ready to speak about the results from an expert perspective in the book. I gathered together two of my fellow networking experts: Frank DeRaffele, to write from the male perspective; and Hazel Walker to write from the female perspective. Our combined knowledge and experience came together to bring a unique perspective to this innovative book.

Continue reading “Business Networking and Sex (Not What You Think) | Dr. Ivan Misner” →

The SBA Doesn’t Loan Money | Lydia Mehit

~ CBPS ~ Leave a comment

Q. Should I get a loan from the SBA?

A. You can’t get a loan from the SBA, but you can get a SBA loan guarantee. Come again?

Well, first off, the SBA does not loan money, so you can’t get a loan from the SBA.

The SBA guarantees a large portion of the loan made by the bank.  This means you have to negotiate two sets of paperwork and get two approvals before you get funded.

Q. What is the benefit of a SBA loan guarantee?

A. An SBA guarantee gives the bank the opportunity to fund a loan that doesn’t meet their commercial requirements. The SBA guarantees the bank will receive their funds even if the borrower, you, defaults on the loan.  The guarantees range from 50 to 90% of the loan amount.

Continue reading “The SBA Doesn’t Loan Money | Lydia Mehit” →