Microsoft’s chief diversity officer says diversity and investment in the workforce can help fix AI’s bias problems.
At the beginning of 2023, Microsoft found itself in a PR firestorm. The company was working to demonstrate its progress in artificial intelligence following a multi-billion dollar investment in OpenAI, the maker of ChatGPT. It added an AI powered chatbot into its Bing search engine, which placed it among the first legacy tech companies to fold AI into its flagship products, but almost as soon as people started using it, things went sideways.
A New York Times journalist sparked international intrigue over a conversation he had with Bing that left him “deeply unsettled”. Soon, users began sharing screenshots that appeared to show the tool using racial slurs and announcing plans for world domination. Microsoft quickly announced a fix, limiting the AI’s responses and capabilities. In the following months, the company replaced its Bing chatbot with Copilot, which is now available as part of its Microsoft 365 software and Windows operating system.
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