Smart retail entrepreneurs are always looking for an edge. This year, amid labor shortages, supply chain chaos, and changing consumer behavior, that need is all the more vital.
Technology tools–in particular, automation–can help alleviate some of the stress in-person staff are now feeling, says Laura Kennedy, the senior lead analyst in the consumer and retail practice of CB Insights, a technology insights company. Such automation–which can be in the form of digital checkouts or even a cleaning robot within stores–can also lead to efficiencies, explained Kennedy, speaking on retail tech trends during a webinar this week.
Dispatches From The Front 