They feel your suffering.
They understand your pain as if it were their own.
They watch you struggle and they wish they could do something about it.
I’m talking about airline executives. And I’m lying.
I’ve been moved, you see, by the words of United Airlines president Scott Kirby.
Skift managed to get wind of his thoughts from a recent town hall meeting with employees. I fear you may find some of his sentiments a bit of a drag.