As your business grows, you will find that the time your employees spend interacting with customers is growing to grow substantially as well. In order to keep in line with what you need your bottom line to be and to ensure customer satisfaction, you will want to expand on the various ways you assist your customers.
Why Speed Is Of Importance
Most customers are going to lose faith in a company that is giving them the run around when it comes to getting their questions and concerns answered. Even if you are not really giving them the run around, they might feel as though you are if they have to be transferred to one department after another, explaining their story all over again each time, just to have one simple problem addressed.