For big companies going online in the ’90s, the Internet was a shocker, laying bare all the silos within their organizations, as those units communicated directly to customers, with no homogenizing layer of customer service in between. So, if each of your business units had a different system for processing returns, it was no longer the poor telephone rep who had to deal with the crazy systems, now it was your customers.
Tag: internet marketing
Badvertising: Stop the 5 Biggest Threats to Online Privacy | Fast Company
Submitted by: Snidley
Not only a discussion of the threats, but some good solutions for them. I added ‘Better Privacy’ to Firefox and was amazed at how many flash cookies I had on my computer.
Dispatches From The Front 