“The system we have now will eventually destroy innovation in Silicon Valley. Every patent is a micro law prohibiting innovation. We’ve gone from a model of companies competing with each other to create the best product to companies suing each other to prevent them from innovating.”
THIS WEEK’S HEADLINES:
Moreno says that it is a mistake to believe that everyone in the developing world is interested in running a small business. “Most people just want a job.” In a country like Colombia, where there are limited educational and employment options, that is hard. Everyone is forced, out of necessity, to create his or her own livelihood.
THIS WEEK’S HEADLINES:For big companies going online in the ’90s, the Internet was a shocker, laying bare all the silos within their organizations, as those units communicated directly to customers, with no homogenizing layer of customer service in between. So, if each of your business units had a different system for processing returns, it was no longer the poor telephone rep who had to deal with the crazy systems, now it was your customers.
