Alpine Access: A work-from-home call center revolt | money.cnn.com

When Jim Ball ran a traditional call center in Golden, Colo., in the late 1990s, employee turnover was rampant. Often, Ball was forced to hire just about anyone who walked in the door because few people were willing to commute to the call center and sit in a sterile cubicle for minimum wage.

When Ball and his partner Steve Rockwood sold the call center in 1997, they decided the next business would be radically different: Customer service agents would work from home.

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FBI Flashes Badge at Wikipedia, Ignores the Internet | Fast Company

If you were tasked with finding an image of the FBI’s seal, where would you look? Likely, you’d head to Google or Bing, where a quick image search would return tens of thousands of results. But shhh, don’t tell the FBI about those. Out of all the images of the seal sprayed across the Web, the FBI is faulting Wikipedia for displaying it, and even threatening legal action.
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7 Ways Real-Life Crime Fighting Mirrors “Minority Report” | Fast Company

Steven Spielberg’s Minority Report wowed audiences with its futuristic tech: flashy hand-gesture computers, flex-screen displays, holograms, and Lexus-designed auto-piloted vehicles. The sci-fi flick also showed the world a dystopian, draconian picture of a crime-free society: “precogs” predicting murders, eye-scanners dotting the streets and subways, a jet-pack-toting police force, and a public seemingly deprived of any right to privacy. Spielberg envisioned this for 2054, but advances in technology are bringing that future sooner and sooner. Here’s a look at some of our own sci-fi crime fighting tools.
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Gen X as a Target Customer – Part Two | Lydia Mehit

Continuing our discussion of Generation X as our target consumer, we have gathered a variety of facts about our subjects and now need to use those facts to answer the following questions.

  1. Why do they buy?
  2. How do they buy?
  3. What do they buy?
  4. Where do they buy?
  5. Where do you find them?
  6. How do you reach them?

Let’s answer the questions using the information we’ve learned about Generation X.

Continue reading “Gen X as a Target Customer – Part Two | Lydia Mehit” →