In the bustling command center of the 1969 Apollo 11 mission, Flight Director Gene Kranz was a portrait of calm in a storm of complex tasks and critical decisions. As the person ultimately responsible for the success of this historic mission, he could have chosen to keep a tight grip on every detail. Instead, he led with trust, respect, and strategic delegation.
When a critical alarm signal, known as “1202”, flashed on the astronauts’ screens just moments before landing on the moon, the atmosphere in Mission Control became tense. Time was of the essence, and Kranz had a decision to make. Instead of jumping in to solve the problem himself, he turned to Jack Garman, a 24-year-old guidance officer on his team. Garman quickly identified the issue as a radar switch conflict and confidently recommended proceeding with the descent. Kranz trusted Garman’s judgment and gave the order to continue.
Dispatches From The Front 