In some restaurants, robots have replaced waitstaff, and they serve patrons food cooked by robotic chefs. BuzzFeed now uses artificial intelligence (AI) to generate some of its online quizzes. The seemingly sudden rise of ChatGPT, an AI tool that’s capable of generating text based on written prompts, has highlighted a revolution that’s been underway for at least two decades.
What made it feel so different this time around was that ChatGPT seems like such a leap into the future. The public had little idea that the tech was so advanced and was caught off guard by its capabilities. So, for your next big hire, should you go for a human or a robot? We look at the pros and cons of robots and AI in the workplace and discuss when humans might be preferable to machines.