The new product pitched to Whirlpool Corp. WHR executive Marc Bitzer three years ago wasn’t all that new. Whirlpool had tried to sell two previous versions of the device, which was designed to clean clothes that didn’t need much cleaning. Both flopped.
So, when about 20 designers and technicians came to Bitzer in July 2011 to propose yet another iteration of the same gadget, he was prepared to nix it.
“I was lukewarm, very honestly, because I had seen excitement before,” recalls Bitzer, who oversees North America, Europe, Africa, and the Middle East for the home appliance giant.
Within two hours, Bitzer was a cheerleader for something called a Swash. He was converted by devotees who’d traveled from the Cincinnati headquarters of Procter & Gamble Co.
Three months ago, Swashes developed jointly by Whirlpool and P&G started showing up in select Bloomingdale’s stores and Delta airport lounges. Salespeople explained how the Swash, a four-foot-high, steel-and-plastic box shaped like a radiator, could in just 10 minutes unrumple a cocktail dress or whisk cigar stench from a sport jacket, almost as if they’d gone through a wash cycle or a trip to the dry cleaner.
Online ads and videos said the Swash would cut dry cleaning bills in half by letting people re-wear dress shirts, sequined dresses, wool sweaters, and other clothes they’d normally toss in a hamper after one wearing or, in the case of $300 designer jeans, never wash at all.
Dispatches From The Front 