“Say you like to jog in the morning and you’re near Central Park, but you don’t want to run alone because you’re in a new city,” says Paul Cahill, SVP of brand management at Marriott Hotels. “How do we curate those experiences and connect people with like interests?”
Cahill’s quandary is a unique one in the hospitality industry. Other popular hotels, like the Ace, or apartments booked through Airbnb, are designed to create organic social connections—the Ace through its leather couch-filled lobbies and the Airbnb through its hosts. But 80 percent of Marriott’s guests are there for business, and don’t have the luxury of fast-friending in the lobby, or pouring over guidebooks to sleuth out the best craft beer bar in the neighborhood.
Cahill took the problem to MIT’s Mobile Experience Lab.
Dispatches From The Front 