How can a small business grow sustainably? Greg Crabtree and Beverly Blair Harzog think that in a growing business, staffing costs can quickly balloon out of control. When small businesses are making the transition to medium-sized businesses, it’s possible to fall into a dangerous feedback loop of borrowing and spending. As you scale your business, your costs grow, and it’s tempting to see breaking even—your previous measure of success—as sufficiently safe growth.
However, medium-sized businesses have vastly larger costs, and can’t afford the breakneck growth speed that smaller, more agile operations can attain. As your costs grow, it’s important to retain control over those which you have the power to influence—and the biggest of these is labor costs.







“Many great operators who understand their industry and how to deliver for the customers don’t have an understanding of what it takes to grow, maintain or create efficiencies in their operating cycle to empower their business,” said Quincy Miller, executive vice president and head of business and commercial enterprise banking sales at RBS Citizens Financial Group.