Touchscreen kiosks, self-checkout machines, and QR-code menus were only here to help.
The dream was that these self-service technologies would recommend food we’d like at McDonald’s and speed up CVS lines. But kiosks ended up presenting way too many choices when we just wanted the burger. Self-checkout machines kept announcing there were unexpected items in the bagging area. And we got sick of looking at our phones to pick a main course at dinner.
Dispatches From The Front 