I usually arrived at work before most of the staff. On some days, I could wander across the office to get my coffee without seeing anyone. But strangely, that morning, the team’s communications guru, was already there. He pulled me aside. “Be prepared to have a terrible day,” he said. “I can’t tell you any more—you’ll know soon enough. But I’m telling you as a friend, this is going to be a really rough day.”

I went back to my desk trying to decipher what he meant. Soon, my phone rang. On the other end was a member of the operations team: “Jeremy, you need to do something for me. You need to grab the championship trophies. Polish them until they’re spotless and bring them to the Furtado Center [the team’s training facility]. I can’t tell you why, you just need to do it now.”

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