Ford keeps having to repair customers’ new cars and trucks. Its profit is plunging and its stock tumbled | CNN Business

Shares of Ford fell more than 11% in after-hours trading Wednesday after the automaker reported much weaker than expected earnings. The company said it was compelled to set aside more money to cover the cost of repairing customers’ vehicles.

The company (F) did not break out how much extra money it set aside to cover warranty expenses, but said “most” of the $1.2 billion drop in operating income in the quarter came from that increased expense. Still, Ford said it is making gains in product quality, despite the increased costs.

“We still have lots of work ahead of us to raise quality and reduce costs and complexity, but the team is committed and we’re heading in the right direction,” said Ford CFO John Lawler in the company’s earnings report.

The company’s adjusted net income fell $1 billion to $1.9 billion, or 47 cents a share. That badly missed analysts’ forecasts of earnings per share of 68 cents a share

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