5 Steps to Improving Customer Retention | AllBusiness.com

When your business is just starting out, acquiring new customers has to be your primary concern. But once you get beyond the initial stages, the key to real growth is not so much getting new customers, but customer retention.

Many small businesses are falling short when it comes to customer retention. More than seven out of 10 small business owners in a recent survey (72 percent) say most of their marketing budget goes to acquiring new customers. Just 28 percent spend the bulk of their marketing budgets on customer retention.

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  5 Ways to Help Your Business Grow with Video | Getentrepreneurial.com

video-marketingToday, it’s cheap and accessible to film something and throw it on the web, with a chance it will become viral and be viewed by millions. The benefits of a business creating and uploading such a video are obvious; a popular video online can drive thousands of new customers to a business, as well as maintain the interest of current customers.

Of course, a video can only go viral if it’s entertaining in some way, whether it’s side-splittingly funny or extremely informative. Typically, viral videos either teach viewers something interesting in an engaging way or they make them laugh. Since most businesses aren’t in the comedic realm, businesses can most prudently expect growth out of videos that inform in some way.

Here are methods you can use to help your business grow with video.

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