An actual e-mail from Bill Gates to his crew about “Windows Usability Systematic degradation flame”. Cool. He even tells them he’s going to trash them in the Subject line.

Best Quote:

“The lack of attention to usability represented by these experiences blows my mind.” Turns out that Bill has had all of the same problems we have with Windows.

The take away is this, at a certain point, some businesses get so big, nobody can really control them and it’s up to the systems and culture that formed during its growth phase to steer it in maturity.

The same applies to governments too. We’re having quite a usability issue with ours.

It’s a great article. Read it here.