AI and Hospitality: How AI Is Creating Smart Hotels | AllBusiness.com

The hospitality industry is undergoing a significant transformation, making it increasingly dynamic. As guest preferences evolve and the demand for personalized experiences grows, hoteliers need to become more tech-savvy by integrating technologies such as artificial intelligence (AI) and machine learning (ML).

Tools that integrate these technologies, from smart thermostats to robots that guide guests throughout the day, allow hotel staff to become more efficient by streamlining their routine tasks.

In this article, we’ll dive into the future of AI in the hospitality industry, the role of AI in smart hotels, and the challenges faced during implementation.

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Why companies are impact investing in the frontline workforce | Fast Company

Tech industry layoffs have been grabbing headlines for months now, but in retail, hospitality, manufacturing, healthcare, and other sectors that rely on large numbers of frontline workers, employers are facing the opposite problem—a severe and ongoing labor crunch. Companies in these industries are still struggling to recoup jobs lost during the pandemic and are finding they can’t hire fast enough to meet rebounding demand. In the leisure and hospitality sector, for example, employers added 128,000 jobs in January, followed by another 105,000 in February. That same month, the number of information-related jobs fell by 25,000.

The difference in employment trends between the tech industry, which relies mostly on salaried desk workers, and industries that employ tens of millions of hourly frontline workers reflects a new, post-pandemic reality.

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