Great Sales and Service People: Nature or Nurture? | Business Tips

imagesWhen I encounter abominable customer service I can’t help thinking, How did this person ever get hired for this job, let alone pass their sales/service training course?

And that gets me thinking about something our clients often ask us: “If we want our people to have great sales and service skills, should we just search for “naturals” – people born with the disposition and ability to sell and serve skillfully?”  It’s the old “Nature or Nurture?” question.

Yes, you should keep a sharp eye out for naturals.  But I would add, “Good luck with that!”  Experience says you’re going to stumble across that miracle type only once or twice in your whole career.  Because think what it means to be a “natural.”  Courageous, or perhaps fearless.  Personable.  Persistent.  Attentive.  Thoughtful.  Conversational.  Positive.  Logical. And on and on.  Really, what are the odds?

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Amazon Echo: This is what a smart home should feel like [REVIEW] | Mashable

The Echo is Amazon’s latest futuristic gadget experiment. It’s one part Bluetooth speaker and one part personal voice assistant. And it blew my mind.

You control the Echo with your voice; you can tell it to do things like play music, read news briefs aloud, add items to your to-do and shopping lists, and tell you the weather. In other words, the Echo is like the realization of HAL 9000 in a black canister, only without the frightening pulsating red camera eye, and not nearly as intelligent.

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Top bosses reveal their secrets for getting things done | BBC News

Getting things done can be hard for anyone.

However, when you’re at the very top of an organisation and juggling multiple demands it’s even tougher.

To drive their organisations to success, chief executives need to be crystal clear about their goals.

They also need to not get distracted when carrying them out.

The key to keeping on top of your workload and not getting overwhelmed includes:

Delegating work, keeping meetings fairly short and working intensely in only short bursts.

You should also remember to stay focussed, and keep a decent work-life balance otherwise you will risk burning out.

Here some of the world’s top business leaders share their secrets to not getting bogged down by the details.

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The Category for Your Business Doesn’t Exist Yet? Create a New One | Inc.com

gt-dave-kombucha_50888When GT Dave commercialized kombucha, he didn’t just bring a new product to consumers. He also invented a wholly new market segment. (Think Starbucks and premium coffee, or Sam Adams and microbrews.) Eddie Yoon, principal at the strategy consultancy Cambridge Group, considers category creation the most powerful and overlooked growth strategy any company can use. “Category creators experience much faster growth and receive much higher valuations than companies bringing only incremental innovations to market,” says Yoon. It’s not easy, but the following ground rules can help.

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Why The Way We Work Is Broken and How to Fix It | Blinkist

From the hours of 4 or 5 a.m. to 8 or 9 at night, man, woman and child could be found behind closed – often locked – factory doors. They went to work before sunup and trailed home in the dark. The longest break, a half hour for tea, was the best respite most people could expect, which likely felt as ghastly as it sounds.

Although things have changed for the more humane since then, if reading the above gave you an unsettling prickle of familiarity, you wouldn’t be alone. This system of management, called command and control, is still widely used today.

Command and control might be “historically proven,” but it only makes sense if the person running the show is a complete genius, and the employees, mental midgets incapable of independent thought. These days though, organizations tend not to be this stratified: smart, educated people can be found at all levels of a company, and as you’ve probably already realized if you’ve ever held a job, that someone holds a senior position doesn’t always indicate smarts.

So what do you think happens when you try to force people of equal intelligence into a strict hierarchy as in the command and control system?

71% of people wind up hating their jobs, that’s what.

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Well Light | Shoebox Dwelling

Here is a cool way to lift your greenery off the counters and windowsills – Well Light. Designed by Toronto based studio Object Interface, this light fixture doubles as a planter. The shape of the lampshade is ideal for the plants to receive enough sunlight, while the body of the lamp is made of cast aluminum with an acid etched glass diffuser. The Well Light pendant lamp comes in black, white, or a combination of the two

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5 Tips for Creating a Remote-Work Program | Business News Daily

More and more employees are putting in a full day’s work without ever leaving the comfort of their home, new research shows.

More than 35 percent of the chief financial officers (CFOs) surveyed said the number of work-from-home and other remote-work opportunities at their companies has increased in the last three years, and just 3 percent said they’ve seen a decline, according to a study from the staffing firm Accountemps.

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Six Global Trends for SMEs to Stay Ahead of the Curve | Getentrepreneurial

GlobalTrendsStaying up to date in today’s constantly shifting business world is not easy, but being aware of SME trends as they are happening can put small business owners ahead of the curve. Spotcap, the fastest online credit platform, reveals the six most important global trends which entrepreneurs need to follow to stay on the ball with industry challenges.

  1. The bigger, the better

Big data is not just for big businesses anymore and will have a significant impact on the pace-setters of the small business sector. Entrepreneurs can seek to leverage large amounts of data across multiple delivery channels to uncover patterns in consumer behavior. Analyzing big data can help organizations to change the way they make decisions. According to a survey from IBM, 75 percent of all small business owners are increasing their investments in data analysis tools. These shrewd investors will reap the benefits of news features that allow them to sift easily through masses of valuable data and plan their next move accordingly.

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You Know That Treadmill Desk You Just Installed? That Might Have Been A Mistake | fastcoexist.com

downloadTreadmill desks are one of those products that so well reflect the problems in our culture that their existence is almost a parody. Yet they are real things that exist and some people swear by them.

There is indeed evidence that treadmill desks can boost health and even our productivity and focus at work (see: “Treadmill Desks Aren’t Just Healthier, They’ll Also Boost Your Work Performance”). But, as a new study shows, those benefits may not be all they’re cut out to be. Further, they may not be worth the cost and difficulty of getting treadmill desks set up in the first place.

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